If your item arrives damaged or faulty:

  1. Take clear photos of the item and packaging.

  2. Contact the seller immediately via Neesun Messages.

  3. Request a refund or replacement according to the seller’s policy.

Most items are covered under the Consumer Rights Act 2015, which guarantees goods are of satisfactory quality, fit for purpose, and as described.

Tips: Keep original packaging until the issue is resolved. Submit your claim within 14 days for faster processing.