Privacy Policy
Neesun Marketplace
Last updated: March 2026
This Privacy Policy explains how Neesun collects, uses, and protects personal information when you use the Neesun marketplace. We are committed to protecting your privacy and complying with UK GDPR and the Data Protection Act 2018.
Our Role
Neesun operates an online marketplace that allows independent sellers to create and manage their own shops.
Neesun acts as a platform provider only. Sellers are independent businesses and are responsible for the products they sell, customer service, shipping, and fulfilment.
Buyers and sellers enter into transactions directly with each other through the platform.
Information We Collect
We collect certain information to operate the platform safely and efficiently.
Account Information
When you create an account we may collect:
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Name
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Email address
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Login credentials
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Account preferences
This information is required to create and manage your Neesun account.
Order Information
When a purchase is made, we may process:
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Delivery address
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Order details
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Transaction information
This information allows sellers to fulfil orders and enables the platform to record transactions.
Payment Information
Payments on Neesun are processed securely through third-party payment providers.
Neesun does not store full payment card details. Payment providers handle transactions in compliance with financial security standards.
Communications
Messages sent between buyers and sellers through the Neesun messaging system may be stored to:
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support transactions
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resolve disputes
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maintain platform safety
Technical Data
When you visit the site, certain technical data may be collected automatically such as:
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IP address
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browser type
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device type
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pages visited
This helps maintain security and improve platform performance.
How We Use Your Data
Your personal data is used only for legitimate purposes, including:
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operating the Neesun marketplace
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enabling buyers and sellers to transact
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processing orders and payments
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maintaining platform security
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preventing fraud or misuse
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complying with legal obligations
We do not use your personal data for unrelated purposes.
Data Sharing
We do not sell or trade personal data.
Limited data may be shared only where necessary to operate the platform.
Service Providers
We may share data with trusted service providers such as:
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payment processors
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hosting providers
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technical infrastructure providers
These providers process data only on our instructions.
Sellers
When you place an order, necessary delivery information is shared with the seller so they can fulfil your purchase.
Legal Requirements
We may disclose information if required by law or regulatory authorities.
Data Retention
We keep personal data only for as long as necessary to provide our services and meet legal obligations.
Certain transaction records may be retained for accounting, tax, or regulatory purposes.
When data is no longer required, it is securely deleted.
Closing Your Account
You may close your Neesun account at any time.
When an account is closed:
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your account access is removed
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personal data associated with the account is deleted or anonymised where possible
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some records may be retained if legally required (for example financial records)
Account closure may be permanent and cannot always be reversed.
Cookies
Neesun uses cookies to ensure the website functions correctly.
Cookies help us:
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maintain login sessions
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remember shopping basket contents
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improve website performance
Cookies do not store financial information and cannot be used to personally identify users.
You can manage or disable cookies through your browser settings.
Emails and Platform Communications
We may send emails necessary for operating the platform, including:
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account notifications
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order confirmations
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important service updates
Marketing emails may be sent only where you have opted in.
You can manage your communication preferences in your account settings.
Your Rights
Under UK GDPR, you have the right to:
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access your personal data
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request corrections
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request deletion of your data
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restrict certain processing
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object to data processing in certain circumstances
Requests can be made through the contact process described in our Help Centre.
Data Security
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.
However, no internet system can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
The latest version will always be published on our website.
Contact
For privacy related questions or requests, please contact:
Neesun Support
Website: neesun.co.uk