Seller Policy
Neesun Marketplace
Last updated: March 2026
This Seller Policy explains the rules and responsibilities for sellers who operate shops on the Neesun marketplace.
By opening a shop on Neesun, you agree to comply with this policy and all applicable laws.
1. Independent Sellers
Neesun is an online marketplace that allows independent sellers to offer products directly to buyers.
Sellers operate their own businesses and are fully responsible for:
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product listings
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pricing
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order fulfilment
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customer service
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shipping and delivery
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returns and refunds
Neesun provides the platform but does not own, inspect, or control the products sold.
2. Eligible Products
Products sold on Neesun must meet our marketplace standards.
Examples of accepted items include:
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handmade products
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personalised goods
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vintage or antique items
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craft supplies
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digital products
All items must be produced, designed, selected, or sourced by the seller in accordance with Neesun’s creativity standards.
3. Prohibited Items
Sellers may not list items that:
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violate applicable laws or regulations
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infringe intellectual property rights
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include counterfeit or unauthorized replicas
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promote illegal activities
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contain offensive or harmful content
Neesun reserves the right to remove listings that violate these rules.
4. Product Listings
Sellers must ensure that all listings are accurate and transparent.
Listings should clearly include:
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product title
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detailed description
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price
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shipping costs
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processing time
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product images
Misleading listings or inaccurate descriptions may result in removal.
5. Pricing and Fees
Sellers are responsible for setting their own prices.
Neesun may charge:
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marketplace subscription fees
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payment processing fees
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optional advertising fees
Current fees are described on the Neesun website.
6. Orders and Fulfilment
Sellers must process orders within the stated processing time.
Sellers should:
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dispatch items promptly
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provide tracking where possible
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inform buyers of delays
Failure to fulfil orders may result in account restrictions.
7. Customer Communication
Sellers are expected to maintain professional communication with buyers.
Respond to buyer messages promptly and resolve issues in a fair and respectful manner.
Clear communication helps maintain trust within the marketplace.
8. Returns and Refunds
Sellers must comply with UK consumer protection laws, including the Consumer Rights Act.
Buyers may request returns or refunds where items are:
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faulty
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damaged
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not as described
Sellers should provide clear return policies in their shop listings.
9. Taxes and Legal Compliance
Sellers are responsible for complying with applicable tax and regulatory obligations.
This may include:
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VAT registration
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customs declarations
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income reporting
Neesun does not manage tax obligations on behalf of sellers.
10. Intellectual Property
Sellers must ensure they have the right to use all images, designs, and content included in their listings.
Neesun respects intellectual property rights and may remove listings that violate these rights.
11. Seller Performance
Sellers are expected to maintain good marketplace standards including:
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accurate listings
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timely dispatch
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responsive customer service
Accounts that consistently fail to meet these standards may be restricted or suspended.
12. Suspension or Account Removal
Neesun may suspend or permanently remove seller accounts that:
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violate marketplace policies
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sell prohibited items
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engage in fraudulent behaviour
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repeatedly fail to fulfil orders